Contact Us
We’re happy to answer any questions or help you with any of your pet care needs.
We're here Mon - Fri 8:00am - 8:00pm, Sat 8:00am - 5:00pm, Sun 12:00pm - 8:00pm

972.475.1312

4426 Lakeview Pkwy
Rowlett, TX 75088

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In Case of Emergency

If a medical emergency occurs after-hours, patients will be referred to Hillside Veterinary Clinic, open 24 hours, 7 days a week.

214-824-0397

6150 E. Mockingbird Lane
Dallas, TX 75214

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Our Payment Policy

We accept cash, personal checks, Visa, MasterCard, Discover, American Express, Care Credit and Scratch Pay

Care Credit   

Pet Insurance

We feel that pet insurance is a great addition to your pet’s health and wellness. Pet insurance relieves some of the stress and burden of your pet’s medical bills. There are numerous companies that offer pet insurance plans, so it’s best to do your research on the different companies and plans that are available for you and your pet. A great resource for this is the Pet Insurance University, they offer a breakdown of different companies and their respective plans.

After your visit at Rowlett Veterinary Clinic, we are happy to help you submit your claim to your pet insurance company as seamlessly as possible to try and help expedite your reimbursement from your pet insurance company. We will send all medical records as soon as they are finalized as well as a copy of your invoice at your request. Unlike human health insurance, pet health insurance reimbursement may only be received after a claim is submitted on your pet’s behalf. Therefore, even if your pet is insured, and in accordance with our Payment Policy, payment is required at time of services.

Veterinary hospitals do not “accept” insurance policies like human hospitals. Pet insurance policies are between the insuring company and the pet owners. For this reason, we do not accept direct payment from pet insurance companies, nor do we negotiate with pet insurance companies for our fees or services. We will happily speak with your insurance company in regards to a preapproval/preauthorization for a procedure or hospitalization, but this should be done prior to any work being done to your pet to ensure that you get reimbursed appropriately from your insurance company. We will not alter any medical records for pet insurance purposes for any reason.